Customer Awareness

Here are some helpful links and articles to keep you aware of important information.

ATM Usage Tips:

Below are some safety reminders when using an ATM.

  • Observe your surroundings before using an ATM.
  • Avoid hidden or poorly lit areas.
  • When using a drive-up ATM, keep all car doors locked and windows up.
  • Have your card out and ready to use.
  • Notice if anything looks unusual or suspicious about the ATM indicating it might have been altered. If the ATM appears to have any attachment to the card slot or key pad, do not use it.
  • Check for unusual instructions on the display screen and for suspicious blank screens. If you suspect the ATM has been interfered with, proceed to another ATM and inform your bank. When possible, use ATMs with which you are most familiar.
  • Put your cash, receipt, and card away immediately. Count your cash in a safe location later.
  • Always take your receipt with you.
  • Never write your PIN on items you carry with you, especially your card.
  • Report lost or stolen cards to your institution immediately.

FRAUD WARNING

Nebraska Banks have experienced fraudsters impersonating Banks using spoofed phone numbers which appear to come from the Bank or someplace local. Our employees will never ask you for your account number, online username, password, or other personally identifying info via the telephone or text. If you receive a suspicious phone call/text, hang up and contact your bank immediately.